JOYclub

On JOYclub Log out of JOYclub and go to the Forgotten password function. Enter the email address you used to register...

For reasons beyond our control, some email providers block our activation emails.There are three common problems: th...

Our safeguards against malicious access have probably been triggered.This can occur for the following reasons: wrong...

The Community Guide sets out the JOYclub values and visions and provides the basis on which the members of our commun...

First try resetting your profile password. If your email address is still stored in your profile, you will be able to...

JOYclub's combined authentication and age verification (so-called video verification) demonstrates its commitment to ...

You can record your authentication video with proof of age live on this page, or upload a video you have already save...

In order to comply with the legal requirements for the protection of minors, you need to confirm that you are aged ov...

To view 18+ content, you have to re-enter your usual login password for each session as well as actually logging in. ...

Video verification is possible without a webcam if you have a smartphone with a camera. For verification without a we...

Where can I buy coins? You can buy new coins by credit card, direct debit or bank transfer here. In live videos, you ...

Redeem your voucher at any time on this voucher page - as long as it's not a birthday voucher or a premium voucher fr...

Credit card/direct debit You can purchase various packages by credit card or direct debit through our payment service...

Click here to find out everything you need to know about paying by bank transfer or cash payment: JOYclub bank transf...

Forgotten your login details or NetDebit customer number?Reset your NetDebit account login details here.If this doesn...

NetDebit If you wish to cancel your transaction, it is open to you to send your request to NetDebit in writing (e.g. ...

When you select Invisible mode your online status is hidden: this allows you to take a look around on JOYclub at your...

Although in principle you can change your username on JOYclub, you should not do this too often.  Our Name change ass...

Want to change your profile from a single profile to a couples profile or turn a normal member profile into a special...

As a Premium member, you can prevent your last login from being displayed in your profile view. To do this, go to the...

Is registration free of charge? Yes, you can register with JOYclub is free of charge. You automatically get free basi...

You can delete your profile at any time by following this link. If you simply want to pause and deactivate your profi...

JOYCE is our smartphone app. It is available for iOS and Android in the relevant stores. Download JOYCE for your ...

Some content - including public content with an erotic context - is not permitted by the terms of use of the various ...

There are some functions that we have not yet integrated into the current JOYCE app, as we have restricted ourselves ...

If you want to use JOYclub in the office or in public, but are worried that someone might be offended by the images, ...

The live stream feature enables members to make contact on JOYclub in real time via webcam and chat. All those partic...

ClubMail specials such as a rose, a kiss or an owl are special tokens that you can send to other members as an attach...

Coins are virtual items that you can exchange for additional functions. Coins are independent of your membership and ...

Who can send ClubMails? As a Plus and Premium member, you can write to other members via ClubMail.  Profiles that ign...

In ClubMail you have a personal mailbox and can start new conversations, create a group and manage your contacts. You...

All photos can be easily deleted or edited in Photo manager. Just select the album containing the photo and then clic...

We have very simple 18+ rating rules as regards the protection of minors in photos, which are set out clearly below. ...

The album "Photos of me" should only used for the purpose of presenting the profile owner. It should therefore only c...

You can use gifs on your wall and in the forum. In order for these to be animated, they should meet the following req...

As a Premium member, you can decide when creating a new album whether to share it privately or publicly. If you want ...

Here are some important tips to help you find a solution.Please check after each step whether your problem has been s...

If videos aren't playing or displaying correctly, please try a different browser. If you are using Windows, it may al...

If you are unable to upload videos or photos, please try using another browser. Recommended alternative browsers: * G...

Virus scanners / Ad blockers We are aware of problems connected with some virus scanners and ad blockers. Do you have...

Faulty page display Does the website look unusual or wrong? Are buttons not working as they should? Then it's likely ...

Windows 7 and older To do this, please press the Print key (in the top row of keys to the right of F12). Your compute...

If you suspect that a profile has been created using your data or using the data and content of another real person, ...

Please contact Support with your request for data and confirm your identity by logging into JOYclub beforehand. That ...

For data protection reasons, we are unable and not authorised to share any private data from third-party profiles wit...