Password forgotten, profile name forgotten
Password forgotten
In JOYclub
Please log out of JOYclub and call the forgotten password function. Enter the email add...
JOYclub
Access & Login
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Activation mail not received
Some email providers block our activation emails for various reasons beyond our control. There are three common cause... -
Typical HTTP error codes ( 403 )
Below you will find an overview of the most common error codes that can be displayed, as well as possible causes and ... -
Community Guide
The Community Guide sets out the JOYclub values and visions and provides the basis on which the members of our commun... -
You suspect your account has been hacked"/taken over?"
If you suspect that someone else has access to your account, first try to reset the password of your profile. If yo...
Authenticity & Age of majority
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Authenticity check and age verification (FSK18 check) via video verification
With the combined authenticity and FSK18 check (so-called "video verification"), JOYclub is committed to taking consi... -
Authentication and age verification options
In order to comply with the legal requirements for the protection of minors, you need a confirmation of age of majori... -
VIPs
From time to time we receive some questions about the VIPs. Therefore, we deposit some information here:Who are the V... -
Authentication - Information for Clubs and Group Leaders
What do authenticity check and FSK18 check mean for members? Authenticity check: The member is confirmed as a r... -
FAQ: Frequently asked questions about authentication
What does the 'Real Members' seal mean? The seal "Real Members" is a sign from JOYclub that we have no heart ... -
FAQ: Frequently asked questions about age verification for adult content ( FSK 18 Check ).
How long does the FSK18 check / age verification take ? During the video verification your proof is checked by...
Membership & Payment
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Membership - booking options
Credit Card/Direct Debit You can book various packages by credit card or direct debit via our payment service provide... -
Redeem coupon code
You can always redeem your coupon through this coupon page. If you receive an error message, please check the correct... -
Premium subscription
You have two options in the “Membership” area of your profile: You can either buy a Premium subscription to use all t... -
Information on the transfer of contract
What is it all about? In the future, we will offer you as a credit card payer all content and services from a single ... -
Bank transfer
Here you will find all the information on how to book by bank transfer or cash deposit: Bank transfer JOYclub. With a... -
NetDebit - Access data / Login forgotten
You don't remember your login data or your customer number at NetDebit? On this page you can reset your access data f...
Account & Profile
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Single profile / pair profile ( differences, conversion )
There are different profile types in JOYclub, depending on whether you are searching together with another person or ... -
Set invisibility mode / profile to ' Invisible '.
If you select the invisible mode, your online status will be hidden, which means you can casually browse around JOY... -
Photographer profile requirements
The Hobby Photographer / Photographer profile type is for members who only want to be on Joyclub as part of their pho... -
Pinboard / Pinboard posts
A message that you post on your Wall is shown to all your friends and contacts. For example, you can let them know wh... -
Change relationship status
Single, committed relationship, polyamorous? You can change your relationship status here. If you do not select anyth... -
Change residence
In your profile settings, you can change the location under 'Account': https://www.joyclub.com/en/edit/account/. Save...
Livestream
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JOYclub livestreams
The livestreams on JOYclub allow you to show yourself live and watch streams of other members. This makes it not only... -
Start a stream
With our livestreams, JOYclub members can interact in real time via webcam and chat. As a streamer, you can show your... -
Teamstream
What is a TeamStream? With the TeamStream, streamers can have up to two members join their stream live with audio a... -
Event streams
Besides the option to start a livestream spontaneously and directly, you also have the possibility to schedule a stre... -
Moderation of your stream
What's the best way to moderate my stream? The perfect stream has a crisp, meaningful topic and a helpful, informat... -
Watch in livestream
As a viewer, you can open ongoing livestreams and get in touch with the streamers and other viewers in the chat - or ...
My contents
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How can I delete an image and/or album?
You can easily delete or edit all images via the photo management. To do this, please select the album in which the i... -
Why was my photo classified as FSK18 / adult content?
As for the protection of minors in photos, we have quite simple FSK18 rating rules, clearly symbolized below. Reaso... -
Why was my picture moved?
The album "Photos of me" is reserved for the presentation of the profile owner. Therefore, only pictures that do not ... -
Guidelines for the use of artificial intelligence (AI) in content
The use of artificial intelligence (AI/AI) in images and text increasingly dominates media exchanges and does not sto... -
Pictures / photos / albums / private albums
Types of photo albums In JOYclub there are different ways to save pictures in albums and manage them in the albums.... -
Formatting text in Joyclub ( underlined / bold / italic )
To make your texts even more appealing, Joyclub provides you with three formatting options in the text boxes in edi...
Events - Info for guests
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How can I display my favorite clubs in my profile?
You can display your favorite clubs in your profile by going to the club's profile and clicking "Like" there. Clickin... -
How do I get the JOYclub 10% discount?
The JOYclub discount of 10% is offered by most event organizers and is reserved exclusively for Premium Members. You ... -
Event registration
How do I find events in my and other regions? You have the option to filter the search under Dates & Events by day of... -
Who is liable at events?
The JOYclub is generally not liable. As a rule, the organizer is liable. An exception to this are member meetings: Pa... -
How can I rate an event?
The day after the event, you will receive a notification that will take you directly to the rating. Select the desire... -
Registration confirmation and deregistration
When will I receive a confirmation of my registration? Depending on whether the organizer has activated a waiting lis...
Help for company profiles
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Transcription
In principle, we can also rewrite an existing "private profile" to a company account. In this case, however, please n... -
Advertising
In JOYclub you have the following possibilities to advertise. 1) Advertise via the profile: Specification of the com... -
Required data and verification
In principle, we expect a company account to provide as complete a business address as possible (street, postal code,... -
Profile management
As a company profile you have extended possibilities to manage your profile.These options differ depending on the pro... -
The profile
Our platform is primarily aimed at our private members. We can only accept commercial profiles if their offer provide... -
What does a company profile cost?
Corporate accounts are free plus accounts. The fees for a premium membership are the same as for a verified couple ac...
Events - Info for organizers
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Sex Education - Start Information
The goal of our Sex Education series is to help our community shape their sexuality in a conscious and positive way b... -
Frequently asked questions
How can I set an event to 'sold out'? Simply go to the Events section in your profile management, select the desired ... -
How do I create an event?
Basic As a private member you can choose from two types of creation: The short form for private parties or the classi... -
What options do I have to manage my event?
The event management offers you various possibilities to create an event according to your wishes and ideas. Descri... -
What is the difference between a private profile and an organizer profile?
Basically, everyone can advertise their own events in JOYclub. If you only want to hold a small event from time to ti...
Functions & Interaction
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Voting
In the voting, member profiles are presented to you based on your search criteria. You can get an overview of the pic... -
Coins
Coins are virtual items that you can exchange for additional features. Coins exist independently of your membership t... -
ClubMail - Everything you need to know
ClubMails are direct messages between members to exchange private information. In this context, abbreviations such as... -
Office mode
How can I stay disguised in the office? If you would like to use JOYclub in the office or in public, but are concerne... -
Language settings
There are two different language settings in JOYclub, one is the system language setting for automatic ClubMails, not... -
Block images in ClubMail
You can block pictures of members who are not your contacts within the conversation. You can find the setting here.
Forums and groups
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What to do when rules are broken in the forum?
If you have been involuntarily involved in a conflict that you cannot resolve yourself, or if you have observed a r... -
Create new topic in forum
First, use the search function It would be a pity if there is already an interesting discussion about your topic, a... -
Forum - General and Overview
Exchange with like-minded people in the JOYclub Forum In the JOYclub forum you have the possibility to inform yoursel... -
Notes on moderation in the JOYclub forum
JOYclub now offers over 5 million members a sex-positive space for exchange, personal development and the shared livi... -
How many groups can I join at the same time?
You can join as.. Basic member join 10 groups at the same time Plus member join 50 groups at the same time Premium m... -
How can I hide groups in the profile?
If you do not want to show one or more of your group memberships in your profile, you can specify this in the profile...
Help for group moderation
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Group events
How do I link my event to a group? | Can I subsequently link my event to a group? | How do I limit the participation... -
Moderation
Levels of Communication | Moderation Tips | Critical Situations | Editing Content | Polls | Trashcan Thread | Archiv... -
Application and member management
What do I have to consider when accepting members? | Dealing with applications | Managing members | Excluding troubl... -
Take over group leadership
You value your group and want it to continue? Then take over the group leadership yourself. Get involved in your topi... -
Group settings
Group description | Group categories | Group design | Group chat | Mod area | Forum | Editing threads and posts | Pi... -
Group management and mod team
How do I temporarily relinquish the office of group leadership? | How do I resign from group leadership? | When am I...
Technology
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Technical problems?
In the following, we have compiled some important information that will help you to find a solution. You can find a l... -
Videos are not played
If the videos do not play or display correctly, please try an alternative browser. If you are using Windows, it may a... -
Upload images / videos failed
If uploading videos or images fails, please try another browser first. Recommended alternative browsers: Google Chro... -
Virus scanner / ad blocker
Virus scanner / ad blocker We know of problems in interaction with some virus scanners and ad blockers. Do you have a... -
Clear cache
Faulty page display The pages look somehow "unfamiliar" or "broken" to you? Buttons don't work as they should? Then p... -
Create screenshot
Windows 7 and older Press the Print key(in the upper row of keys to the right of F12). Your computer will create a co...
Legal & Privacy
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JOYclub Terms of Use / GTC / JOYclub Privacy Policy
Here you can find our current terms of use -> https://www.joyclub.com/nutzungsbedingungen/ Here you can find our curr... -
Unauthorized publication of my content
If you have the immediate suspicion that a profile was created with your data or the data and content of another real... -
DSGVO - Request data information
Please contact support with your request for information and legitimize yourself by logging into JOYclub beforehand. ... -
Supposedly commercial offers
In the Terms of Use, we require that our members identify commercial offers and use the appropriate account type. How... -
Use of the JOYclub logo
Here you can find our official logo and all notes and conditions of use: https://joyclub-brand.com/logonutzung/ -
Violations / Report violation
How do I report a violation in Joyclub ? How you report a violation depends on where you become aware of it. Club...
JOYCE app
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What is JOYCE?
JOYCE is our smartphone app. It is available for iOS and Android in their respective stores. Download JOYCE for y... -
Missing functions in the JOYCE app
We have not yet integrated some functions into the current JOYCE app, as we have limited ourselves to the core functi...
Other
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The JOYclub Support - your supporters in action
A handful of mini-jobbers in a dim basement, watching amateur porn of the members all day: That's how many imagine th...