ClubMails are direct messages between members to exchange private information. In this context, abbreviations such as PN, personal message, or in English PM, personal message, and DM, direct message, are also used. All terms refer to the ClubMail function.
Under "ClubMail" you can find your personal mailbox, start new conversations or create a group and manage your contacts. Your ClubMails are private and are only displayed to you and the respective recipient, no one else has access to them.
ClubMail mail box
In the ClubMail mailbox all incoming and outgoing messages are displayed. Besides avatar picture, username and added ClubMail special, you can directly read the first message lines. You also have several options to filter your messages.
By default, your messages are sorted by first unread and then read. Alternatively, you can sort your messages chronologically by unchecking "Unread first". If you receive an Express ClubMail, it will appear first.
ClubMail conversation
All ClubMails that you exchange with one or more other members are displayed in a conversation in chronological order. Each message is displayed in its own block. This way you can always keep an eye on the thread of a conversation - similar to a messenger.
The red badge with the number shows you how many unread messages there are. In the conversation, you also receive notifications if, for example, your conversation partner has shared an album with you or someone has been added to or left a ClubMail group.
Within the conversations, the status of your sent messages is also displayed. This display, in the form of hooks, can be found in the lower right corner of the message. They have the following meanings:
- 1 white tick -> message sent, but not yet arrived.
- 2 white ticks -> message arrived, but unread.
- 2 red ticks -> message has been read by the recipient.
Who can send ClubMails?
As a Plus and Premium member you have the possibility to write to members via ClubMail.
As a basic member you can only reply to ClubMails if you have been contacted yourself.
Sending photos via ClubMail or writing directly to other members is not possible as a basic member.
(The possibility to write to members on your own initiative is limited to Plus and Premium members. )
Note:
Women, couples, photographers, models and artists get a free Plus membership and a discount on Premium membership if they pass a successful authenticity check.
Company profiles - that is, commercial profiles that have a business registration - can also receive discounted rates.
You can find out which membership you have and what benefits the membership types offer you here: Membership overview.
Who can receive ClubMails?
Every member can receive and reply to ClubMails, regardless of whether they have a free or paid membership.
Who can I send ClubMails to?
You can send ClubMails to any JOYclub member.
Excluded are profiles that ignore you, that have deactivated their account or whose search criteria you do not meet.
Nevertheless, you should make sure that you only write to members who would probably also like to be written to by you. The first clues can be found in the profile description. In particular, the item "Search" contains important information about whether you should really write to the member.
Can sent ClubMails be deleted?
You have the possibility to delete your messages at any time, just click on the white tick next to the message and select "Delete".
It is not possible to delete messages on the recipient side once they have been sent.
Background: We are a service provider in the sense of the Telecommunications Act. As such a service provider, we are prohibited from accessing, in particular deleting, items entrusted for transmission (e.g. ClubMails).
Video chat
Within the ClubMail conversations it is possible, with a premium membership, to start a video chat. Just click on the corresponding icon:
Within this chat, you have the opportunity to see each other live, exchange and interact directly with each other away from pictures.
Send Express ClubMail
As a Plus and Premium member you have the possibility to send Express-ClubMails. Express ClubMails are displayed to the recipient immediately and highlighted. As a Plus member, you can send one free Express ClubMail per week. As a Premium member, you can send ten.
If your quota is used up, you can send more Express ClubMails using coins.