If you suspect that someone else has access to your account, try to reset your password first.
If your email address is still stored in your profile, you will regain control over it.
See: Forgotten password
If this is does not solve your problem, feel free to contact our support at support@joyclub.com. We will help you to regain control over your account.
General tips:
- Secure your accounts: Use a different password for each web service and email account. A password manager can help you keep track of them.
- Clean your devices: Viruses, Trojans and other malware may also have caused the problem.
- For the future, use the 2-factor authentication option in JOYclub. You can activate this at -> https://www.joyclub.com/en/edit/einstellungen/login/
Log out of all your devices
In JOYclub you have the possibility to log out of your account on all devices.
You can find the corresponding option here -> https://www.joyclub.com/en/edit/einstellungen/login/
The most common reason why third parties may gain access to a profile is an email address that others have access to. You can check if your email address is no longer secure on sites like this one or this one. It is therefore always important to use different passwords for different sites on the internet.