Sometimes the security challenge during login may not load correctly.
You might then see the message: “There was a problem with the security challenge.”
To help you log in again quickly, please try the following steps one after the other:
Reload the page: Press
Ctrl + R(Windows) orCmd + R(Mac) to refresh the page.Update your browser: Make sure you are using the latest version of your browser (e.g., Chrome, Firefox or Safari).
Private window: Try using an incognito window or a different browser.
Temporarily disable add-ons: Certain ad blockers or security extensions can block the challenge. Disable them briefly for the login.
Private window / incognito mode: Open a private browser window and try logging in again there.
Try another browser: Sometimes switching temporarily to a different browser helps.
If these steps do not help, you can contact us at any time.