Members can report content that may be illegal or violate our community standards via the report function next to the content, by email to support@joyclub.com, or through our contact form:
https://support.joyclub.com/hc/requests/new
Reports must clearly identify the affected content (e.g. URL or screenshot) and briefly describe the suspected violation.
Our values and behavioural principles are described in the Community Guide:
Community-Guide
The legal foundations are set out in the Terms of Use:
https://www.joyclub.com/nutzungsbedingungen/
Review & measures
Reported content is reviewed promptly by moderation. Content may be temporarily restricted during review.
If a violation is confirmed, measures may include:
removal or blocking of content
limitation or suspension of accounts
further steps where legally required
If no violation is found, the content remains available or is restored.
Appeal Procedure
If members believe a moderation action violates their rights, they may initiate a complaint procedure.
Child protection
Any material involving minors is strictly prohibited (zero tolerance).
Information & prioritisation
Uploaders will be informed of the decision and measures taken if the complaint was justified.
Reports are processed promptly — no later than 7 days; cases involving risks to safety, health, or protection of minors are prioritized.