How long does the age check take ?
During the video verification your proof is checked by the JOY team.
The check is usually completed after only a few hours.
Where and how can I perform the age check ?
The age check is performed as part of the authenticity check via video verification.
Here you can perform the authenticity check and the age check: Start verification.
(More information about the video verification can be found here)
How much does the age check cost me? Is it permanent?
The age verification is free and permanent. This means that you do not have to repeat the age check, even if you have not booked a premium membership in the meantime.
How does the age check work within Germany without a German ID card?
The video verification can be performed with any valid ID card.