When will I receive a confirmation of my registration?
Depending on whether the organizer has activated a waiting list, you will either receive a confirmation email immediately after your registration or you will be contacted by the organizer later.
Where can I find an overview of my registrations?
You can find an overview of your preregistered events as well as your past and future registrations under "Dates & Events" under the tab "My Events" or in the upper right corner under the menu item "My Event Registrations".
Please note: Pre-registrations or registrations for private group events will generally not appear publicly on your profile.
How can I print or save my event registration?
Many clubs and event organizers need a written proof of your JOYclub registration for their billing at the entrance. Only then can discounts such as the premium discount be granted.
You can print out your ticket for an event directly after registration. However, you can also print it out later without any problems. To do this, proceed as follows:
- Call up the event for which you are registered.
- Directly above the guest list you will find the red button "Print registration".
- You can either open the registration for immediate printing or save it if you want to print it later. After saving the registration you will find it as a PDF file in the folder you selected.
How can I deregister from an event?
First look for the event in the top right menu under "My event registrations" and click on it once. In the following overview you will find the button to cancel your registration. The organizer will be notified and will contact you if necessary. All further inquiries can then be clarified directly with the organizer.
Basically, a cancellation is only possible until the beginning of an event.