If the connection with the JOYtoy is suddenly interrupted during a JOY stream, we recommend waiting 60 seconds. Neither the stream nor the JOYconnect should be terminated. The toy should reconnect after 60 seconds at the latest - if there is an active session with JOYconnect. If the connection is not re-established automatically afterwards, you must disconnect the live session in the app and then reconnect.
Unintentional disconnection from the JOYtoy during the stream
Still at a loss?
JOYclub Support team will be happy to help and can answer any questions you may have.