Before starting a live session, make sure that battery optimization for JOYconnect is deactivated on your Android device. Optimizing battery usage leads to unwanted interruptions of the live session or other problems during use.
Therefore, deactivation is strongly recommended for an unrestricted connection.
This option can be deactivated on your smartphone in the JOYconnect app settings. Set the use of the battery to “unrestricted” here.
If you have any questions, please contact our support team at support@joyconnect.de