Windows 7 and older
To do this, please press the Print key (in the top row of keys to the right of F12). Your computer will create a copy of your current screen content. Make sure that the actual problem is also visible. The image is copied to the clipboard, so you may not realise that anything has happened.
To view and save the file, first open an image editor, for example via Start → Programs → Accessories → Paint. If you can’t find it there, you can also press the Windows key and the R key at the same time, and then enter mspaint in the text field that opens.
The Paint program window should now open. Paste in the image by pressing Ctrl + V. You should now see the screenshot. Now save the image by going to File → Save as in the menu. Please select JPEG as the file type.
And you're done - you can now attach the screenshot file to your support request or ClubMail.
Windows 8 and 10 allow you to take screenshots easily without the need for additional tools. Pressing the Windowskey + Print creates a screenshot of what is currently displayed on the monitor and saves it in the folder C:\User<username>\Pictures\Screenshots.
To take a screenshot Windows 10, press Ctrl + Print. Then open the Paint program and paste the copied content by pressing Ctrl + V. Now save the entire screenshot as JPG or PNG.
It's easy to take a screenshot on your Mac. All you have to do is press Command + Shift + 3. Your Mac will capture the entire screen and save it as a file on the desktop with the date and time. The file name will have the form Screenshot 2015-04-27 at 08.45.00.png.
With mobile devices, you can create a screenshot using a combination of keys. The combination varies from make to make and depending on the operating system. The best way to find the one that matches your device is to do a Google search.
We suggest you search for: [Device name/model] screenshot