Faulty page display
Does the website look unusual or wrong? Are buttons not working as they should? Then it's likely that the page or a component (e.g. the stylesheet or a JavaScript library) was not transferred correctly and is now stuck in your browser cache. In this case, it can help simply to empty your browser cache. We’ll show you how to do this below.
What is a cache?
Your browser cache is actually a fine thing. It's where your browser saves web pages, images and other elements that have already been downloaded to your hard drive. It means, for example, that you do not have to reload background images or the recurring graphic elements of a page every time. The downside, however, is that if a file has been transferred with an error (this rarely happens, but it is possible), then this defective file will remains there and the display will be faulty every time the file is called up. All you can then do is delete this file or the entire cache so that the file will be re-requested by the server and then hopefully transferred without fault.
Clearing your browser cache
Firefox
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Click on the menu button at the top right and select "Settings". A new window will open. |
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First select the "Privacy & Security” section. Then scroll down and click on "Clear" in the "Cached web content” section. |
Once the browser has been restarted and called up the JOYclub pages, the server should have replaced any faulty data with a new version.
Google Chrome
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Call up "chrome://settings/clearBrowserData" by inserting the URL into the address bar of the browser. In the window that opens, tick "Clear browser cache" and click on "Delete browser data". |
Then close the browser and restart it. When you now call up JOYclub, the browser will reload the page with the latest data and (hopefully) correctly.
Opera
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Click on the "Opera" logo in the browser title bar. In the menu that opens, select "Settings" and then "Delete private data". A new window will open. |
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Now tick "Delete entire cache" and click on "Delete" again at the very bottom to confirm. |
You now have to close and restart the browser. When you call up JOYclub again, any problems with the display should now have been resolved.
Internet Explorer
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Click on the small cogwheel symbol in the menu bar at the top right or press the Alt + X keys simultaneously. In the menu that opens, click on "Internet options". |
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In the window that opens, click on the "Delete..." button in the "General" tab in the "Browsing history" section. |
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Another window will open. Click here to delete "Temporary Internet Files" and confirm again. |
And that’s it, you’re done. Now close the windows by clicking on "Close" or "OK" and then close all browser windows.
When the browser is restarted and the JOYclub pages are now called up, it should also reload the faulty files correctly.
Safari
To empty the cache, click on "Safari" in the menu bar and then select "Clear history and website data" from the menu.
In the next window you can then delete the entire history. To conclude the process, close and restart the browser. When you call up JOYclub again, any problems with the display should now have been resolved.
iOS - Safari
Go to: General iPhone/iPad/iPod settings and select "Safari". If you want to delete the history as well as the cache, select "Clear history and website data".
If you do not want to delete the history, go to "Advanced" and select "Website data".
Then click on "Remove all website data".
Android - Google Chrome
Open the browser menu by clicking on the three dots at the top right. Then click on “Settings”.
Next, select "Privacy" and click on "Clear browsing data".
You can then select which data you want to delete and click on "Clear data".
Android - Firefox
Open the menu by tapping on the three dots at the top right of the browser, and select "Settings".
Go to "Privacy" and under "Clear private data", click on "Clear now".
Select the data you wish to delete and click on “Clear data”.