If you suspect that someone else has access to your account, first try to reset the password of your profile.
If your email address is still stored in your profile, you will regain control over it.
See: Forgotten password
If this is not enough, contact our support. We will help you to regain control over your profile. Contact us at email@example.com
- Secure your accounts: Use a different password for each web service and email account. A password manager can help you keep track of them.
- Clean your devices: Viruses, Trojans and similar malware may also have been the cause.
- For the future, use the 2-factor authentication option in Joyclub. You can activate this at -> https://www.joyclub.com/en/edit/einstellungen/login/
Log out from all devices
In Joyclub you have the possibility to log out from all devices.
You can find the corresponding option here -> https://www.joyclub.com/en/edit/einstellungen/login/
The most common reason why third parties can gain access to a profile is an email address that others have access to. You can check if your email address is no longer secure on sites like this one or this one. Therefore, it is always important to use different passwords for different sites on the Internet.