Below you will find an overview of the most common error codes that can be displayed, as well as possible causes and solutions.
Basically, in most cases it is not necessary to contact support, as these are either temporary errors, local errors in the user's Internet connection or server problems of JOYclub.
If these errors are displayed over a longer period of time and thus prevent a login in general or cannot be solved, please contact the support.
The server cannot process the request due to a client-side error.
-> Check the correct spelling of the URL entered and try to clear the browser's cache.
The error occurs when there is a permission problem.
This can occur when trying to directly access content to which you do not have permission, or this permission has been revoked or restricted by us.
Most often, this error occurs when our protection mechanism against malicious access has been triggered.
This may be due to the following reasons:
- repeatedly wrong password entry
- too many open JOYclub tabs
- too many devices in the same network accessing JOYclub
- other software than usual used
- Extensions of your device use the system excessively or the data stream is manipulated (e.g. encryption networks, TOR browser)
- Virus attack or the device is misused unnoticed for server attacks
In such a case, the system first blocks the IP address. But this is only temporary and will be lifted automatically after a few hours.
-> A quick solution can be a restart of the Internet connection (router, mobile data connection), but this only applies to Internet providers who do not assign a fixed IP address.
This message occurs when you try to access content that does not exist.
This can be content that has been removed by us or other members, or it can indicate a typo in the URL you entered.
-> Please check the correct spelling of the URL.
The error means that there was a timeout in the request.
This means that no response could be received or sent within the response deadlines.
Check the status of your internet connection here or try again later.
-> Please check your internet connection and its load.
The code is displayed when our JOYclub server is down. This can happen in connection with updates or maintenance work, server-side problems can also be a trigger for this error message.
-> A solution by you as a user is not possible here and the solution is done by us. In these cases we are aware of the problems and are working hard to fix them to ensure regular use of the platform.
This code (Bad Gateway) is displayed when the server has not received a valid response from another server.
Please check the correct spelling of the URL here or check if the content still exists in the form.
-> Try restarting the browser or clearing the cache. If the message still appears, please start the browser in safe mode. If the code is not displayed then, the error is probably caused by a browser extension.
The code 503 says, similar to the error code 500, that the server is not reachable.
Again, we are aware of the problems and are working hard to fix them to ensure regular use of the platform.
-> In most cases, a reload of the website is sufficient here. To do this, click on the Refresh button next to the address bar or press the "F5" key.
This error means that a necessary server or service did not respond within the specified time period
Please check your own internet connection for stability and correct operation first.
-> In most cases it is sufficient to reload the website. Click on the Refresh button next to the address bar or press the "F5" key.