Forgotten password
On JOYclub
Log out of JOYclub and go to the Forgotten password function. Enter the email address you used to register and confirm the form.
* You should now have an email from us in your mailbox.
* This contains a link which is valid for a limited period of time.
* Please click the link - and you will then be able to reset your password.
Note: If there is no message from us in your mailbox or spam folder, please add the address "noreply@joyclub.de” to the your inbox contacts list . Then repeat the above process.
In the JOYCE App
Log out of JOYCE and then restart the app.
Next, tap the "Login" button and "Forgotten login" in the following window.
Enter the email address you used to register and click on “Reset login”.
You should now have an email from us in your mailbox.
This contains a link which is valid for a limited period of time.
Please click the link - and you will then be able to reset your password.
Note: If there is no message from us in your mailbox or spam folder, please add the address "noreply@joyceapp.de” to the your inbox contacts list . Then repeat the above process.
Forgotten username
For security and privacy reasons, it is not currently possible for you to retrieve your profile name yourself. Please write to us at support@joyclub.de , and we’ll be happy to help.